Paldesk is a smart communication platform that helps you easily interact with customers across channels, optimize user journeys, and boost customer retention.
- Talk to customers from multiple channels (live chat, chatbot, email, social, email, and Telegram) in a single dashboard
- Automate FAQs using Paldesk chatbot and give your agents an opportunity to deal with more complex tasks
- Keep track of user satisfaction, record user journeys, and gather important feedback across your website
- Best for: Startups and small businesses that want to offer enterprise-level personalized customer support
Paldesk lets you build a knowledge base so you can provide support when customers need it most.
Going offline? Use Pal the Assistant, a user-friendly chatbot with a simple drag-and-drop builder.
Introduce new customer scenarios as they come along and improve flows to match your business needs.